Fostering Teamwork at the Workplace

staffing teamworkHow to Create Teamwork Naturally in the Workplace

Turning a staff of individuals into a team is one of the best ways to create a positive and profitable work environment. Successful teamwork helps employees use each other as resources, work with confidence and truly enjoy their workplace. A staff that works as a team creates more opportunities for an effective business. Here are some ways to change individual employees into a winning team.

Keep the work place clean, comfortable and safe

This is the first step in creating a successful work place, no matter the occupation. If employees don’t feel safe and comfortable at work, much of their focus will go to simply trying to make it through the day. The easiest way to create a positive atmosphere is to make sure that it is one where every employee can feel cared for and valued.

Encourage interaction across all departments

Businesses attract all sorts of people that may not cross paths otherwise. A great way to foster positive relationships between employees is to boost communication. Set an example by interacting with someone in a different department. Encourage employees to eat lunch and take breaks together. If people are given the chance to get know each other better, any work they partner on will benefit.

Create collaboration opportunities

Help employees to meet and interact with different people than they usually do. Facilitate this by creating small groups for projects. Introverted or shy employees may feel more comfortable speaking up and contributing when group sizes are limited. This may also help workplace leaders listen to other perspectives.

Sponsor gatherings outside of work

Do your employees love baseball? Trivia? Book readings? Listen to office chatter to find out what the staff likes, and create a fun opportunity for employees to meet up outside of work. Staff can get to know each other better and create memories that will organically create team bonding.

Encourage trust

Trust may be the most important factor in any successful team. In order to work together, the individuals that make up a team have to be able to rely on each other. Trust is created by allowing positive work relationships to form, and by quickly addressing a situation that could create a breach of trust. When employees support one another, their potential is unlimited.

Brigham Yates
Director of Client Relations
Your Employment Solutions

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The Role Trust Plays in Staffing

The Role Trust Plays in Staffing and With Clients

Trust is what binds both the staffing agency and client. Somewhere in the middle are the employees that help forge that bond. In the world of staffing trust plays a crucial part not only with the clients but with the employees as well.

Employee Trust

employee trustWhen we interview candidates they are trusting that we are doing the absolute best to help them find something. As staffing professional we need to always make sure that we are focused on what their needs are, what they’ve done, and what they are looking for. If we don’t show interest and aren’t engaged trust can be broken. Not only does this hurt the employee it hurts future candidates. Many people find out about our staffing agency via word-of-mouth marketing, or our employees referring friends and family. We’ve heard it so many times in the industry that jobseekers come to YES because they are treated differently. We have various on-site locations to help service a specific client. There are other staffing agencies that also help work with these clients. It’s such a nice reminder when applicants come in letting us know how well we treat them as opposed to other agencies. When someone is told they do something well it drives them to do even better.

Client Trust

Building trust with clients is very hard to do. Even when you gain that trust you have to continue to build it and cultivate it. Clients are ever changing. They change Managers and Supervisors on a regular basis and even the promises or expectations that were given when an account is set up can be lost because of HR roles or changes in the organization. It has been said that trust is hard to gain and easy to lose. Clients trust that staffing agencies are fulfilling their needs. These needs are not only filling any open position with the correct person. It’s making sure that the employee has complete credentialing done before they step into the building. This includes making sure that the employee passes drug tests, E Verify and even their background matrix. Making sure that it’s the right employee for the job takes a lot of trust.

trust staffingIt’s ultimately the employees that are making the employers the money. They are a key role in building and sustaining the business. A lot of the time we pride ourselves in not just staffing clients with employees but being a useful resource to them. This in return helps build trust between the agency and the client. It shows that we genuinely care about their success.

Trust is what binds us and if that’s broken then the system is broken. Rebuilding is much harder then sustaining. I love what I do and I love that I can grow with these employees and clients. Trusting employees is hard to do in the industry. We get burnt with a lot of empty promises. When we see trust carry out and it pay dividends it’s what makes what we do so worth it.

Brigham Yates
Director of Client Relations
Your Employment Solutions

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Nurturing a Synergistic Relationship

Nurturing a synergistic relationship linking our clients and suppliers needs to our internal staffing operations.

Finding out the needs of our clients can sometimes be a tough task. In the staffing world we interact with them so much that at times we feel we are satisfying all their needs. Every week we deliver payroll and almost each day we have constant communication, be it over the phone or through e-mail.

synergistic relationshipsIn order to link what our clients need with what we do internally, we should to do more than stop by and say hi, send an e-mail or even call. We need to extend a date where we can meet face to face. This means setting up an actual time and sticking to that time with the client. All our clients are busy and have a lot on their plate. We need to keep that in mind and reassure them that if we say we’ll only meet with them for 30 minutes, then that’s what we will do.

In my personal life when I go on dates with my wife, I really try hard to make it as formal as possible. That means leaving the cell phone in my pocket and giving her my undivided attention. It means more and a lot more can come out of the date if we make it more than just a casual get-together. The same goes for casual and formal meetings with our clients. When we make a formal visit with our clients, the main purpose should be finding out their pains and how we can help resolve any issues. It also means that we work together on making any process better.

When we sit down with either the HR manager, operations manager or supervisors, we need to try and clean up any current process and find out where we can help. We also need to be honest and let them know if we are seeing something that they could possibly fix or change. We need to do our best in making it the best possible synergistic relationship we can.

After visiting and making a strategic partnership, we need to get help from our co-workers and come up with solutions to fix any issues that were discussed. It would be helpful to send the client a summary of what was discussed with any given dates that were talked about and any deadlines. The most important part is always following up with the client. We need to make sure that we follow up with them regardless of if we were able to resolve the issue or not. This not only shows that we care but that we paid attention to what was talked about.

Even the small things are important. By doing these things it will always better nurture a better relationship with our clients in staffing.

Brigham Yates
Director of Client Relations
Your Employment Solutions

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Strengthening Client Relationships

Core Values in Client Relationships

business is built on relationships
Relationships come in various different forms. We all have different types of relationships with our significant others, kids, friends and family. In the staffing world we have relationships with our clients. I have always tried to follow core values to better develop my relationship with our clients.

Communication

communcationCommunication is a big part of any relationship. It is one of the most vital pieces in building them. Our clients appreciate when we keep them informed and they depend on it. We really try to communicate to them before they get the chance to ask. With everything I’ve done in life, I really try hard putting myself in the shoes of those I have interactions with. This can be tough and sometimes difficult. If we can try and put ourselves in the client’s shoes, then the majority of the time we’ll beat our clients to asking how the progress is going with a given project or task. Everyone likes being updated before having to ask for an update. It tells them that you care and that you’re thinking about them.

Honesty

honestyAnother core value I’ve always lived by is being honest. YES has always had the saying, “Delivering on time, the first time”. If we are honest with our clients, it will always go a long way. As individuals we find it refreshing to hear when others claim their faults. By declaring we aren’t perfect, it helps us to relate that we are all human and make mistakes. Being honest will always build trust. The more we can help our clients worry less, it will build that necessary trust and respect. Freedom from worry builds trust. If you can be honest and communicate effectively, then it will help strengthen any form of relationship whether it being at home or in the workplace.

Brigham Yates
Director of Client Relations
Your Employment Solutions

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The Beauty of What I Do

Why Staffing is a Rewarding Career

utah jobsIn the world of staffing, the majority of the time it’s people coming in looking for a quick fix or a job to tie them over until they find, in their own words, “a real job.”

Not that the jobs we have aren’t real, but that is what temporary agencies are typically known for.  I’ve never really liked the term “temporary agency.” It comes off a little like a “quick fix” or “short term happiness.”

When we have clients that look to hire employees on, that is where the beauty lies.  I’ve been able to work with a client for the past year where we’ve been able to see numerous employees get hired on permanently. They still come into the office every once in awhile to thank us for getting them work.

I’ve been blessed to see some of these employees not only get hired on but move up into management positions and create more of a career for themselves. Like I’ve said before, I’ve never liked the term, “temporary agency.”

Maybe one day we can change that name. I understand that we make money in placing employees and getting them jobs.  But you know…the real money for me is in seeing lives change. It is a rewarding experience to witness our employees better themselves, work towards their goals and establish a better life for themselves and their families.

This is the beauty of what I do. 

Brigham Yates
Director of Client Relations
Your Employment Solutions

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