Staffing Perfected

Staffing Perfected Isn’t About Being Perfect

perfecting utah staffingMy daughter recently received her learners driving permit and like every other 15-year-old teenager, has an entire year to complete the required hours of practice before claiming the ultimate teenage reward: A legal, freshly minted, see you later mom and dad, driver’s license. Let me articulate what has and will continue to happen before that almighty, glamour shot, invincible day happens.

First, it was a slow drive around the neighborhood teaching the importance of being a safe, defensive driver. Sure, she put the left blinker on when she was turning right, or the windshield wipers turned on when she was looking for park, which is why we started on a slow neighborhood drive. The damage of a mistake would be small.

On our next outing, we raised the bar a bit, and my heart rate raised with it. It was our first outing out of the neighborhood. As she increased the speeds to 35 miles per hour, few minor mistakes were made; shifting from one lane to another or stopping in the middle of the intersection during a green light.

Braving the inevitable we ventured to the freeway, our speed was now approaching 65 MPH. I had some confidence in her driving but deep down I was terrified and may or may not have peed a little when merging into traffic.

As evidenced by the fact that this article was written, we did make it home safely.

Perfecting Staffing Is a Daily Practice

Staffing perfected is analogous to my daughters driving story less the terror. With time and practice you become better, more confident and closer to perfection. Much like my daughter, practice makes you more effective but doesn’t guarantee that an “accident” won’t occur.

A staffing agency can perfectly follow processes and protocols and still have an undesired outcome. Some examples might be, on-boarding an employee that doesn’t show or a client forgetting to inform the staffing agency of a myriad of possible changes.

A Perfect Staffing Company

Staffing Perfected isn’t about being perfect or expecting the outcome to be perfect, it’s about perfecting what’s given to you and then doing it again tomorrow.

Reed Laws
President
Your Employment Solutions

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Competitive Ignorance

How I Lost Because of Competitive Ignorance

competitive ignorance I had prepared for weeks and the big day had arrived.

  • Market research… Check.
  • Competitive advantage… Check.
  • Financial analysis… Check.
  • Proven market-share… Check.

I was perfectly prepared, or so I thought.

Many years ago I was sitting in a conference room and anxiously anticipating the biggest sales pitch of my life. I knew my numbers would win the day. I educated myself of the struggles that my potential client was facing and had solutions prepared for them. I even stepped up a bit and dressed the part.

I stood as high level executives, dressed the way I was dressed, walked into the office. The standard introductions were made and we took our seats and engaged in a great discussion. For the next 90 minutes I answered questions about my staffing company’s history, locations, size, expertise, industries served, value, price, customer service, customization, marketing, asset availability and other important topics. I was on fire! I could see that they were thoroughly impressed with my preparation and even more impressed what we could offer. I was sure I had em!!

The 90 minutes flew by until that last comment fell from the senior most executive’s lips, “We are evaluating many companies to meet our needs and we will let you know within a few short days who we award the contract to.” Again, pleasantries were exchanged and I left the conference room with a smile on my face.

I still remember everything about that sales moment. The clutter on the desk, the slightly crooked pictures hanging on the wall, and the plastic aroma coming from the production area. I recall with clarity the exact pricing and I even recall how impressed the executives were knowing how closely our services aligned with their needs.

The Competition

Then, a short time later, from the other end of the phone line came these words, “Reed, you have a very impressive company and its was an honor getting to know you, however, we have decided to maintain our relationship with our current provider, we will reach out to you if anything changes.”

What just happened?!

competitve-ignoranceI was suffering from “Competitive Ignorance.” My market plan, price point and services were superior and I was ignorant enough to think that I would get the deal based on the fact that I was way better on paper. I was ignorant to think that my numbers would trump a long lasting relationship. The winner, that day had long lasting relationship that superseded every advantage I had. I spent all my time preparing for a financial discussion and proving our value and lost. Lost big!

Relationships are, in my experience the single most important ingredient for gaining and maintaining a competitive advantage. Branding, marketing strategies, price, adaptation, ingenuity, and service all play a supplemental role to relationships.

This experience quickly taught me that relationships build confidence, confidence builds trust and trust builds relationships. Strong relationships will tell you where your shortcomings are and give you time to fix them, and in most cases will even help you improve where you need it.

I will forever be grateful for that humbling experience. It echo’s in my business psyche almost daily, reminding me that my clients need more than fancy spreadsheets, balloons and confetti. They need relationships.

But the Story Doesn’t End There

Fast forward 8 years… I was experiencing “sales déjà vu” meeting with the same group in the same room answering the same questions… But this time, I had 7+ years of relationship building under my belt and this time I wasn’t ignorant to the importance of relationships. I was perfectly prepared and…. I WON!

Reed Laws
President
Your Employment Solutions

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Lesson Learned!

The Most Important Lesson I’ve Learned in Your Employment Solutions’ 20 Years of Business

20 years ago a staffing agency called Your Employment Solutions (YES) was born in North Salt Lake, Utah. Shortly after the company was founded, I was hired to answer phones, recruit temporaries, and issue a few payroll checks. I was 20 years of age, invincible, and a know-it-all.

I had just landed a new client, who was at that point in time our largest, and I walked around with a puffed-up chest and a look-at-me attitude. I wanted everyone in the company to know how amazing I was and how grateful they should be for my heroics. In my mind I quickly became underpaid and was now entitled to an executive position. I needed my own office, WITH a window facing the mountains. I soon would have a new sports car, personal secretary, and private parking spot for that new car.

business is easyI was told by those with experience that in order to run an effective, profitable business I need to be willing to listen, learn, control cash, create relationships, and keep my nose to the grindstone. Also I would need a little luck.

“What?!!! All crap!” I told myself.

If all that was important, why in a short period of time was I able to nearly double the company?

My ego took control and by doing so nearly bankrupted YES a few short months after becoming a self-proclaimed God. That very client that doubled our company filed bankruptcy and nearly took us with them. Additionally, the clients we had in place before my arrival were soured with my lack of communication and had started looking for other staffing providers. I did not watch the cash or create any real relationships. I was already gifted with knowledge so there was no need to listen or learn.

My poor behavior and not implementing any advice given jeopardized the jobs all those employed. All that “crap” I so egotistically ignored, really did matter.

Lesson learned.

20 years of Utah jobs20 years have passed and fortunately YES was gifted with a little luck. I am blessed to work with well-educated, ethical and wonderful co-employees who are responsible for the companies’ success. Looking back I am disappointed in my behavior as a 20 year-old but the lessons learned have been powerful. As an organization we keep our noses to the grindstone, appreciate our relationships, listen and learn from our clients and continually have a little luck.

Happy 20th Anniversary!!

About that personal secretary, needing my own office, and private parking space for my sports car… I’m still working on it.

Reed Laws
President
Your Employment Solutions

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ACA is Expensive, But YES Can Save You Money

ACA is expensive. Your Employment Solutions (YES) uses its customized staffing processes and IS SAVING its clients hundreds of thousands of dollars.

My last post, YES Staffing Hires Better, Faster, Cheaper created a little buzz and I was surprised by its positive engagement. I am hoping my post this time around will provide the same type of value as I write a little more about “the cheaper” portion of the above title.

YES has multiple ways to substantially save our clients money but for this post I will focus on a single topic.

The topic of choice is……….. The almighty, loving, coveted, most talked about topic of all time:

ACAThe ACA (The Affordable Care Act) also know as OBAMACARE.

Hahaha, hopefully you could feel my sarcasm because I was laying it on thick. This post is not about me and my absolute love towards ACA, this post is to teach you this:

The 3-5% up-charge other staffing agencies are charging is too expensive.

Here is an article that explains why staffing agencies are increasing your cost 3-5%.The article speaks of an across-the-board or itemizing increase as methodologies used in passing the cost along to the client.

I think most would agree that ACA is not fun to work with, that the rules seem to change every other minute, and the added expense has certainly made business more costly. A 3-5% increase is the easiest way for a staffing agency to justify the cost increase, but it is best way?

I don’t think so.

Why? Because most staffing companies are just guessing their way through, and betting no one will call their bluff.

Using assumptions, estimations, and maybes are no way to validate a cost increase to your clients. For 20 years YES has been built on (and continues to build on) what the client wants, not the other way around.

YES is not staffing industry spawn off or a spin-off from another agency. YES was not started from disgruntled employees seeing things differently only to start their own staffing agency. We operate with integrity in all things. save clients moneyFrom IT to human resources and finance to sales, YES is built to handle unfavorable business changes like these and create practical solutions without handing a blanket 3-5% increase to our clients.

So even though ACA is expensive, Your Employment Solutions (YES) uses its customized processes to work through it and is currently saving its clients hundreds of thousands of dollars.

If you currently work with a staffing agency and are interested in finding out how YES can be an affordable employment solution for you, please contact me.

Reed Laws
President
Your Employment Solutions

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YES Staffing Hires Better, Faster, Cheaper

staffing better faster cheaper

Your Employment Solutions’ Staffing Process Can Hire Better, Faster, & Cheaper Than You.

Why?

How much does it cost your company on average to hire a new employee? How much total time and effort goes into the process? In this staffing article (which inspired this post) one hiring manager says it costs their company $800 to $1000 to hire a single new employee. Some businesses might spend less, others absolutely spend more.

YES is Continuously Engaged in the Business of Hiring People

As a staffing company, Your Employment Solutions is continuously spending money with local and global advertising outfits like KSL Jobs, Newspapers, CareerBuilder, Indeed, our own Utah Job Board, and more to help keep a solid, current candidate pool.

Not only that, but we understand how to leverage the power of social media on Facebook, Google+, and YouTube to attract the right jobseekers to the right Utah jobs.

Our talent database has more searchable available candidates than any client would ever have in a lifetime and it constantly grows.

In addition, our name recognition is key. Your Employment Solutions is known as a one of the best places to find Utah employment. Search “Utah Staffing” right now, and see for yourself how YES ranks.

utah staffingEvery year our doors stay in motion with thousands of candidates walking through searching for employment. Our staffers are trained in the art of finding and hiring jobseekers. It is our niche. It is the purpose of our business.

Hiring is what we do, and we do it very well.

Our professional recruiters and account managers screen each candidate for multiple job opportunities and together decide what job opening is appropriate. Force-feeding an open job to an applicant is not a good employment solution. It never lasts. Listening and personally engaging with the applicant, and finding the right fit based on their talents and skills always has a much better outcome.

As I mentioned, we have an active, current pool of jobseekers. We’ve interviewed a lot of people over the years and we know how to send the right person to the right job – with the right company. Sometimes a person isn’t a good fit with one company and gets passed over, then a few days later, turns out to be a perfect fit for a different company.

Also, temporary staffing agencies are far more robust in terms of the type of employment we can offer than you might have previously believed. In fact the types of employment staffing agencies hire for include short-term jobs (of course) as well as a large amount of long-term, contracted, and direct hire positions.

YES Means Custom Staffing

YES understand each and every client has a different set of needs, desires, and wants. We customize our staffing process to fit our client’s unique needs.

For example, if workplace safety is your issue, YES will customize safety protocols to improve theses issues. If attrition is a problem due to poor quality of employees, allow YES to customize the on-boarding and credentialing process to reduce turnover.

How are we better?

Hiring and employment is all we do.

How is YES faster?

We maintain an active pool of current candidates looking for work.

How are we cheaper?

We save you time and effort.

The hiring process is expensive, time-consuming and inefficient. Allow YES to help. Our uniquely certified recruiting and staffing process allows us to hire better, faster and cheaper than you.

Reed Laws
President
Your Employment Solutions

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Your Employment Solutions is Utah’s premier staffing agency!