Switching Careers into Staffing

My Experience Switching Jobs and Learning a New Career

switching jobs into staffingHave you ever made such a drastic change you have a hard time coping with it? I know I did, switching jobs and all. I went from a regular lead cashier, to a recruiter and then to an account manager. I’ve never had desk job before so I had no clue what to expect, it was new unexplored territory for me in a sense.

A few years back I was working as an employee for staffing agency as well. My recruiter at that time was really nice and helped me with everything I needed. I remember she was the reason I wanted to work in an office, helping other people, I just never thought I would become a recruiter myself.

Before working at YES, I had small time jobs, they were great and all but it wasn’t what I wanted to be doing for the rest of my life then I got a cashier position at the local pharmacy working graveyards. I stayed there for two years and I learned to do everything there, I even learned to do the manager’s job. I got comfortable and I was okay working there. When the time came for me to leave and be part of YES, it became difficult to adjust.

Hardships in Transition

Customer Service–there are different types from what I have learned. In one way or another, most of my jobs have been customer service despite all the other responsibilities I had with the other jobs. Customer service in retail became so easy for me working at the pharmacy. I was all about doing everything at the moment and helping customers at the moment. I would strive to make the customer happy anyway I could, go above and beyond to have a satisfied customer making sure they will keep returning. With that said, I did everything fast, well, and never had any issues helping customers out with what they needed.

Here, at YES, patience is the number one thing I had to learn. A new job meant re-learning to do the job. I had to start from the beginning and work my way up. Not knowing the job and learning things little by little made it very frustrating. I wasn’t able to help people so easily like before but as the time passed I realized as to why I had to be taught little by little. There is so much you have to keep track of and sometimes it does get confusing. So I slowed down, took the time to learn everything in detail and got the hang of things.

Learning Teamwork

Though, I do have to admit that working as a team was also hard. Everything here at YES has to be done as a team. Without your team it would be almost impossible to do the job. There are many departments within YES that specialize in a certain area and only they are able to help you. I was not used to working in a team environment so I wasn’t used to relying on others for help. Learning to trust my YES team took some time because I always wanted to make sure that everything got done by me. This way I made sure it was done correctly. However, it wasn’t working out so I had to learn to trust others. Now, things are so much easier, and we are all exceeding.

Achieving Success

put your mind into your workDespite all the challenges I faced, through hard work and determination and of course with a little of help of my YES team and manager I was able to overcome the obstacles. I might have doubted myself in the beginning but I always came back the next day more determined to succeed than the day before. Now, I work harder than ever before and I’m successful at my job (I like to think so anyway).

If you put your mind to it and you work hard for what you want, you can do anything. Even if it does seem impossible. Always keep that in mind, even if does sound cheesy.

Isaac Buenrostro
Account Manager | West Valley City, Utah Staffing Office
Your Employment Solutions

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The YES Mission

The People-Centered Mission of Your Employment Solutions

At age 75, Harland Sanders, better known as Colonel Sanders of KFC, sold his successful franchise to a buyer who then continued to grow the company to global recognition. The Colonel was no spring chicken and he understood that the key to his success was the secret recipe of “11 herbs and spices.” KFC believed that the recipe was their biggest point of distinction and went to great lengths to keep the recipe confidential – even unto this day. They understood it was their greatest resource and they perfected it.

Just like with the white suit-wearing Colonel, Your Employment Solutions also recognizes one of its keys to success and it is reflected in our mission statement.

mission statement utah staffingYES Mission Statement

“Deliver the right people, on time, the first time.”

That statement epitomizes our goal and purpose as a staffing company. YES’ employees are the key to its success and the ability to match and deliver those employees to the right client/job is paramount. As YES grows and expands its services to different sectors along the Wasatch front that philosophy will never change.

Origins of YES

This past year Your Employment Solutions (YES) celebrated its 20th anniversary. It’s amazing to think back to its start and how quickly the time has passed. Even more humbling, I can remember it all and have lived the experience with YES – I know I’m getting up there.

YES was started by a local moving & storage company who formed it as a resource to help during their busy season. I began work with YES early in 1996 and Reed Laws started later on that year when we strictly staffed for local moving and storage companies. Neither Reed nor I had any previous staffing experience, but we knew the quality of the employee was paramount to success.

Fulfilling the YES Mission

One of the ways we ensure the right employee is to qualify them with a variety of tests. With the help of many of our clients, YES utilizes tests/qualifiers to help determine the best fit for their needs. Some of the tests administered to potential employees include math, dexterity, order selecting, safety lifting, measurement, dolly, and physical capabilities. These tests try to mimic as close as possible some of the duties or motions the employees will be doing. They are used to help us match ability, desire, and experience for our clients.

Once the employee has been identified, delivering the employee is just as vital as the screening process. Each client has their own on-boarding process that needs to be followed. Delivering could be anything from a pre-employment drug test, a background check, safety training, company orientation, or to make sure they show up to the job with a particular type of work boot or safety equipment.

Staffing is a People Business

It has been said that people are the greatest asset a company has. Without question, that is true in our industry. The success of our clients is dependent on our ability to staff them timely and properly. Currently in Utah, due to low unemployment we are facing a tougher climate and with “NOW HIRING” signs showing up everywhere–the need for more qualified workers is great.

Regardless of the times, the fact remains that employers need the right person to fill their jobs to be successful. Yes’ ability to deliver that person is a prime component of our business model, and like the Colonel’s delicious secret recipe, we will continue to go to great lengths to perfect it.

Kerry Westenskow
Vice President
Your Employment Solutions

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Santi’s Guide to Customer Loyalty

How To Develop Customer Loyalty

Since the beginning of civilization human relations have played a crucial role in the development of our social, political and economic culture. We naturally want people to treat us the right way and by doing so we continue to develop a relationship with that person. There is really no surprise that we feel the exact same way not only about the people that we surround ourselves with, but also the companies that we associate with. When was the last time that you went back to a store where someone was rude to you? Or when did you do business with a company that treated you like just another body? There is nothing wrong with wanting to be treated special, we all want that, but the one question we need to address is what does a company need to do to get your Loyalty? Or in other words, what is good customer service?

loyaltyWe all know that good customer service is crucial, but when we try to define it, not everyone is in agreement. To some, good customer service is as simple as fixing someone’s problem and offering a solution. To others it means lots of smiles and politeness. The truth is there is not a right or wrong answer, because there are to many factors of what makes great customer service “great.” You may have to look at the company that is fighting for your loyalty and see how they define customer service and see if it’s the right fit for you.

Santi’s Guide to Customer Loyalty

I have had over 14 years of customer service experience and I want to take this opportunity to share some of the wisdom picked up over the years. Hopefully I can shed some light for the ones that are still baffled by the great mystery of creating loyalty.

  • Stop trying to over butter your customers: A lot of companies will try to sell you this world and next, stop listening to so many pretty words and go to the core of the issue. Flattering customers wont create loyalty, helping to find a solution to their needs does.
  • Don’t make your customer wait: You know they say that patience is a virtue, but not in this case with your customer. If you fail to respond properly and in a timely manner it WILL have a negative impact on your business you could lose potential clients. Word of mouth is one of the most important advertisements most companies have, if you fail to help someone or you made them unnecessarily wait for along time, people will find out about it.
  • Be empathetic and not sympathetic: Chances are that you are going to be dealing with a lot of angry and sad customers. One big mistake I have learned over the years is learn the difference between sympathy and empathy. Sympathy is getting involved with the customer’s emotions, people will usually say “sorry” or “that’s too bad” but that is usually insufficient to solve a customers problems. Empathy not only communicates that you understand the problem, but also that you can relate to it. I can understand why you would feel that way, and you are not alone.” Show them that you care.
  • Find a solution: Finding a solution is probably the most important step in my guide. Some people may argue that there is not always a solution but let me disagree with all of them and tell you that THERE IS ALWAYS A SOLUTION. It may not be the solution that they are expecting but you can guide them in the right direction and this will always be appreciated.

I’m lucky enough to be loyal to the company I work for. From day one they treated me like a real person, they never made me wait, they have understood my problems and limitations and have worked with me when difficult situations arise. They planted a small seed that first day with kind words and proficiency and that seed, with lots of care and empathy, has grown to loyalty.

Santiago Isaza
Branch Manager | West Valley City, Utah
Your Employment Solutions

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Be There! At Work, in Life!

Be there. Be in the moment of your life. Don’t let the little screen get in the way.

be there utah staffingHow many of you have gone out to eat with friends or family and at some point realized that every single person was on their phone

Between Snapchat, Instagram, Facebook, Twitter and so many other apps, do we ever have time to just hang out with people like we used to?

I know this is a big issue now days with all the social media, especially with the younger generation, but I wanted to address this issue in the workplace with adults. Not that it is necessarily an issue here at YES, but something that I feel we can all work on.

We are all adults and most of us do have work to go to. Yes, work can be awful for some people while others really enjoy it. Even if you do have a hard job that you don’t like so much, there are still good things that happen in your day right? I have found that I will sometimes miss a funny moment or miss becoming part of an “inside joke” when my coworkers are talking, all because I just had to check Instagram. When I do this, I am cutting myself off from my coworkers and doing so will eventually put a strain on the relationships at work.

That is no good!

Sometimes I will be interviewing a candidate and their eyes literally never come off their phone. When I ask them to please put their phone away during the interview they either get shy and embarrassed or almost act offended.

When did it become okay to be on your phone when you’re in the middle of a conversation with someone let alone an interview??

This kind of behavior has to stop! We have to learn to be IN the moment again! Not only will it make our lives more fun, but also it is also respectful to give someone your full attention. Surely that’s not too much to ask for right?

be present in the workplaceMy advice is to just be there. Be in the moment of your life. Don’t let the little screen get in the way of the big important REAL things of life. Of course it’s fine and fun to check out social media every once in a while but don’t let it take away from your time at work! If it’s “slow,” start up a good conversation with your neighbor, tell a story, give suggestions, do something, just BE THERE. Don’t sit there in silence staring at your phone screen wishing you were somewhere else!

Life is hard, but there is some good in everyday and it’s up to us to recognize it.

Mae-Lynn Kariya
Account Manager | West Valley City, Utah Office
Your Employment Solutions

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Focus and Concentration

What Are We Paying Attention To These Days?

focus

Over the past couple of weeks and months I have been involved in various meetings and experiences where the topic of focus/concentration has come to the forefront. It has stirred in me some thoughts and forced me to consider my own ability to give of myself and truly focus on other people.

We are so constantly inundated with new technology, social media posts, information overload, and a long list of “to do’s” in life that it is a challenge to concentrate or focus on about anything.

I had an experience when I was talking with a co-worker and during our conversation I found myself leaning over to my computer and working on a spreadsheet while I was listening to them or pretending to do so.

How rude and inconsiderate! During that short time I couldn’t give my full attention and truly listen to their needs and wants. What did I miss or miss out on because I didn’t listen or give priority to our conversation?

In all we do we will be far more productive and caring with a little focus/concentration. From staffing, to hobbies, to school, or our relationships with people; if we will develop the skill of focus and concentration we will be far better off.

Staffing is the people business. Individuals expect and deserve specific attention/focus when we try to help them find a job. Employees and co-workers will feel our care and concern for them, and in return will be better at what they do.

I have learned that life will be fuller and more rewarding when I take the time to give all my attention to whatever person or activity I am engaged with.

Sometimes multi-tasking isn’t really all that great of a skill-set.

Kerry Westenskow
Vice President
Your Employment Solutions

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Why I Love What I Do

Why Do I Love My Job at Your Employment Solutions?

love my jobHave you ever worked for a company that you dreaded so much that even the thought of stepping on a Lego in the middle of night would bring more joy than having to go back to work the next day?

I used to have this same feeling before I started working for Your Employment Solutions and here are a couple of reasons why.

Helping Others

I love helping others; I guess you could say it’s in my blood. I get to have face-to-face interaction everyday with people that truly are in need. You never realize how much simple interaction can mean to someone until you experience it yourself.

Helping others makes me feel like I have a reason to be here. I get a sort of fulfillment out of making other people feel better or helping them out in times of need. Helping others is like helping yourself; it gives you this pride within yourself to know that one person can make a difference, no matter how small it may be. It brings me pure joy to know that something as small as smiling at someone or saying hello can change their entire day.

The Company

The love I have for this company is beyond explanation. Though I have been here for only a short time, I’ve grown to love my coworkers like family. It’s my home away from home. They are all wonderful people and unless you knew, you would never know the difference between upper management and us as the account managers. We are all treated equally, regardless of our positions.

I enjoy the sincere appreciation I receive from not only my boss, but also the people I work with. A heartfelt “thanks” goes a long way to improving my attitude and productivity.

The Challenge

Whether it’s with a client or employee, I’m challenged with something new everyday. By running into new challenges, I am constantly learning, it doesn’t matter how long you’ve been in the industry, you can always learn something new.

My coworkers have also been great mentors; since working at YES. I’ve learned to pick my battles, don’t sweat the small stuff, worry about right now because tomorrow can wait. If you do not fill a position on time, it isn’t the end of the world. We deliver the right employee, first time, every time; we don’t just send a warm body.

Criticism

Starting in the staffing industry isn’t easy, you have to have some pretty thick skin. One small thing being done incorrectly can cause a lot of big issues. I’ve been lucky enough to work for a company that wants you to succeed and with success comes criticism. It is no secret that I am a sensitive person, I’ve had to overcome a lot of weaknesses to prove myself. We all know that it isn’t easy being told that you’re doing something wrong when you have thought all along you were doing fine. I have a boss that can let you know what you’re doing wrong, but have you leave her office feeling like you’ve accomplished something because you now know what you need to work on and how to do it.

As you can see, working for Your Employment Solutions has been a life-changing experience for me and it’s only the beginning. Finding a job that provides the opportunity to help others in a company that challenges you to succeed has been amazing.

YES is the reason why I love what I do.

Jessie Khousakoune
Account Manager | Ogden, Utah
Your Employment Solutions

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