Customer Service Representative

Full-Time
Sandy
Posted 3 weeks ago

Job Features

Job CategoryCustomer Service
Wage$14.00/hr
ShiftMonday to Friday | 6:00AM to 6:00PM

Job Description

We are now hiring a customer service representative to work at a call center in SANDY, UTAH.

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION:
Customer service representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service goals. In this role, you will serve as the crucial first line of contact with our customers. It is not only the customer service representative’s job to answer customer questions and assist them, but also to provide a positive, relationship-building experience. We are looking to build a network with our customer base, and we need agents who are excited about developing those relationships!

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:

  • Provide world-class customer support across phones, email, and chat assist customers with site issues, billing inquiries, payment restructuring, credits, fraud alerts, and account services
  • Build rapport and trust with a growing customer base over the phone
  • Troubleshoot hard-to-solve problems and follow up with customers
  • Assist in loan closings, which include review of documents, repayment schedules, method of payment, and cross-selling of company products and services
  • Develop a working knowledge of all company products and services with an emphasis on consumer loan programs, loan policies, forms and guidelines Increase consumer loan closure ratio through the use of outbound calls and sales skills
  • Solicit customer feedback to improve service
  • Provide detailed feedback to tech and operations teams for site and internal tools improvements
  • Maintain compliance with required regulations
  • Managing multiple priorities and productivity goals over each day and week: excellent time management and multitasking skills are a must

CUSTOMER SERVICE REPRESENTATIVE JOB REQUIREMENTS:

  • A people person – you should enjoy and be energized by talking to and assisting others
  • Motivated self-starter who gets to work on time and ready to go Excellent, professional written and verbal communication
  • Bilingual Spanish speaker a must
  • Comfortable with technology: you should be conversant in common software and platforms including Microsoft Office, Google products (Gmail, Docs, Sheets), and web browsers (Chrome, Firefox, Safari)
  • Ability to understand and evaluate financial data
  • Maturity: you should be comfortable maintaining confidentiality and working patiently with upset or angry customers
  • College degree preferred
  • Able to pass a background check and drug screen

 

North Salt Lake Staffing

To apply for this job please fill out an application at: http://youremploymentsolutions.com/apply

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or, please email your resume with “Customer Service” in the subject line to: cassandra@youremploymentsolutions.com or call Cassandra at 801-298-9377.