A Simple Philosophy on the Best Communication
One of the most common sales pitches you will hear used on potential clients is, “We are great at communication.”
And it's true, great communication is such a vital piece to success – whether in staffing or in relationships with family, friends, and clients. And it's also true that communication a skill that we all could use improvement in.
What makes a good communicator?
Communication is imparting a thought or view between parties. We have all played the game where one person will share a thought or line to one person – that person shares that thought to the next and so on through the group. By the time we get to the last person we all laugh at what that simple communication has turned out to be. Sometimes it is completely different than the original intent. By people putting their own little spin and in their own words the most simple conversations become distorted.
The key to communication is to keep it honest, clear and concise.
Too many times we like to listen to ourselves talk and we will ‘flower up” the message. When we as a individuals and as a staffing company don’t perform as expected the tendency is to try and soften the bad news. There is trust that will be built by just relaying the facts of what is happening – for the good or the bad.
In communicating to clients honesty is the best policy. They need the information on employees so they can make decisions in relation to their business.
In my experience this is the best policy for improved relationships/trust with clients. Don't overcomplicate things. That's where problems are born.
As always the best way to communicate is this:
Keep it Simple.
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