A Happy Workplace is Founded on Employee Satisfaction
Employee satisfaction is essential to the success of any business. Employees are the key connector in the relationships between a company and its customers. As a result, if our employees aren’t happy, our customers won’t be happy with our companies and our companies won’t be happy with the business results.
At Your Employment Solutions we take this concept very seriously; not only for the business results, but also for the success and happiness of each individual who works within our offices. We believe that happy and satisfied employees are more content and happy as individuals, family members, friends, and even as strangers on the street who are more willing to help those in need. Simply put, they are happier individual contributors to our society and help make this a better place to live for us all.
Does Employee Satisfaction Exist at YES?
So far, we believe that YES has done a great job at keeping our employees satisfied. A recent survey revealed that 90% of respondents from our internal Employee Engagement Survey are either Satisfied or Extremely Satisfied with the engagement of other employees within their office.
It is from my personal experience and observation that when the culture is one of engagement and satisfaction, it is extremely hard for employees to survive within the culture if they are not also engaged and on the road to satisfaction. We are very proud of these results and continue to strive to engage our employees and help them learn and grow on their own levels and with their own experiences, which in turn, helps them lift those around them to a higher level of satisfaction as well.
Are You Satisfied with Your Job?
How about you? When you ask a handful of your family members or friends how they feel about their jobs, how many of them honestly say they love their job and express that in a positive, genuine way? Chances are, you will not receive a positive response from every singe one of them.
So, how are other companies handling their employee satisfaction? What can they do to make it better?
We found some great information from Kevin Ertell, a well-known and respected figure in the online retail industry. Although not all of us are a part of the online retail industry, we believe that this information is very universal and should be considered in all working environments!
In his article he writes that the tenets of great working environments are very similar to Maslow’s Hierarchy of Needs for happiness. Maslow’s pyramid starts with physiological needs and progress through safety, belonging, esteem and ends with self-actualization.
Ertell outlines the Employee Hierarchy of Needs, which have a similar progression to workplace happiness and employee satisfaction:
- Basic Tools
- Trust and Respect
- Matching Accountability and Authority
I suggest you read his full post on how Employee Satisfaction Leads to Customer Satisfaction by clicking here
Director of Human Resources
Your Employment Solutions